Privacy Policy

We collect information you provide directly, including your name, email address, password, profile details, and support requests.

We also process the spreadsheets, example documents, templates, chat instructions, generated PDFs, delivery-recipient details, and schedule settings you add to the Service. This content can include personal information about your customers, employees, or other contacts.

We collect limited service and security information, such as account activity, usage events, browser and request-error data, and session cookies used to keep you signed in.

We use information to operate the Service, generate and deliver documents, maintain your account, enforce usage limits, secure the Service, provide support, and improve reliability.

SheetRender sends your template-generation and editing requests to our AI provider, Anthropic, so it can create or modify document templates. We do not use your uploaded content to train SheetRender models.

If you connect Google Drive, SheetRender receives your connected Google account email and access to only the spreadsheet files you deliberately select. We read the selected tab to create a stored snapshot used for document generation. SheetRender does not modify the selected spreadsheet in the current version of the Service.

We store the Google refresh token in encrypted form so you can explicitly refresh a snapshot. Disconnecting Google revokes the connection; previously imported snapshots remain with their projects until you replace or delete those projects or your account. SheetRender's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

We use carefully selected providers to operate the Service. Depending on the features you use, this includes Anthropic for AI processing, Google for sign-in and user-authorized Google Sheets access, object-storage providers for uploaded and generated files, Resend or an SMTP provider for email delivery, and Sentry for error monitoring.

We may also disclose information when required by law, to protect the Service or its users, or in connection with a corporate transaction.

We do not sell personal information or use uploaded content for advertising.

Generated documents are retained according to the plan associated with the account: currently 30 days on Free, 90 days on Starter, 365 days on Pro, and no fixed document-retention period on Business. You can delete projects and documents from the Service, and authenticated account owners can request account deletion from Settings.

Deletion removes information from active Service records. Limited copies can remain in system backups or provider systems for a short period while they are rotated or deleted under normal backup and retention procedures.

We use reasonable technical and organizational measures designed to protect information, including authenticated account access, restricted render-network access, and provider-managed storage. No online service can guarantee absolute security.

You can update account information in Settings, delete your account, and contact us to ask about access, correction, or deletion. Depending on where you live, you may have additional privacy rights under applicable law.

We may update this Policy as the Service changes. We will post the updated version here and revise the effective date.

For privacy questions, contact contact@sheetrender.com.